![]() In March 2022, airlines scheduled 590,542 domestic flights, of which 9108 (1.5%) were canceled. In February 2023, airlines scheduled 536,229 domestic flights, of which 9,686 (1.8%) were canceled. In March 2023, the 10 marketing network carriers reported 616,234 scheduled domestic flights, 7,847 (1.3%) of which were canceled. ![]() Operated flights in March 2023 were up 4.64% year-over-year from the 581,434 flights operated in March 2022 and up 15.54% month-over-month from 526,543 flights operated in February 2023. The 608,387 flights operated in March 2023 were 104.64% of the 581,434 flights operated in March 2022. To further assist consumers in assessing airline family seating commitments, in March 2023, DOT rolled out a new family seating dashboard that highlights the airlines that guarantee fee-free family seating, and those that do not, making it easier for parents to avoid paying junk fees to sit with their children when they fly. Secretary Buttigieg also submitted to Congress a legislative proposal to require that airlines provide fee-free family seating. ![]() Now three airlines have committed to guaranteeing fee-free family seating, and DOT is pursuing a rulemaking that would require all airlines to do so. Before their urging, no airline committed to guaranteeing fee-free family seating. DOT’s planned rulemaking would, if adopted in final, make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight disruptions.įurther, earlier this year, President Biden and Secretary Buttigieg pressed airlines to commit to fee-free family seating. DOT expanded the dashboard last week at FlightRights.Gov to highlight which airlines currently offer cash compensation, provide travel credits or vouchers, or award frequent flyer miles when they cause flight delays or cancellations. After a two-year DOT push to improve the passenger experience, the 10 largest airlines guarantee meals and free rebooking on the same airline and nine guarantee hotel accommodations as part of the Department’s Airline Customer Service Dashboard. And since 2021, DOT has helped return more than $1 billion in refunds to travelers.Įarlier this month, DOT announced plans to launch a new rulemaking that is aimed at requiring airlines to provide compensation and cover expenses for amenities such as meals, hotels, and rebooking when airlines are responsible for stranding passengers. Last year, DOT issued the largest fines in the history of the consumer protection office – helping to get hundreds of thousands of people hundreds of millions of dollars back. The Department is currently investigating several domestic airlines to ensure that they are not engaging in unrealistic scheduling of flights.ĭOT uses the data from the ATCR, consumer complaints, and other information it secures from the airlines to inform its enforcement activities and the adequacy of existing rules.ĭOT is taking unprecedented action to ensure the traveling public is protected. For the first three months of 2023, cancellations have stayed below 2% and are far lower than last year’s 2.7% cancellation rate and the rate of 4.1% for the first three months of 2022. DOT remains committed to ensuring airline passengers are treated fairly and flights operate as scheduled. The ATCR is designed to assist consumers with information on the quality of services provided by airlines. Department of Transportation today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of March 2023 and the first quarter of 2023 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters.
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